Professional Services

Professional Services

 
MediaPlatform provides professional services that enable you to reach your objectives in webcasting, event management, and online video production.

Our goal is to help you attain the maximum value from your investment in enterprise video technology. MediaPlatform’s experienced professional services team tailors each engagement specifically to your organization’s requirements.

Customized Viewer Experience

Make a great first impression with the user interface for your webcast. In order to make these pages stand out and provide an exemplary user experience beyond what is available with our standard themes, our Professional Services team can create a unique webcast experience featuring:

  • Seamless branding across all event elements, from invitation to lobby, webcast interface, and post-event communications.
  • Interactive components (Polling, Q&A, survey, chat)
  • Custom layout and design
  • Alignment with your branding guidelines
  • Social networking
  • Closed captioning
  • Paypal integration
  • Continuing Education tracking such as certificate generation, survey scoring, analytics as a stand alone or integrated with learning systems

Customized Registration

Registration is where you either gain or lose a viewer for your webcast. We can help you achieve your registration goals by creating a custom registration page that captures the specific data you need to gather from every participant. In the custom registration process you can include all our standard viewer management features such as confirmation email and calendar attachment, scheduled reminder emails, and post event emails. Additionally, our engineers can integrate your project with external or internal registration systems and configure your webcast for pay-per-view access. We can also add additional security to your webcasts using password-protection.

Onboarding Services

MediaPlatform’s Onboarding Services program is flexible and multi-faceted designed to realize your organization’s full potential for webcasting. Our goal is to get you up and running, able to deliver the level of webcasting production and audience experience that you envision. We will be your background support engine for as long as you need to successfully produce webcasts. We offer support packages that are customized to fit your requirements. We will provide dedicated resources such as an event manager and you can set up help-desk support services for both presenters and attendees.

Event Services

There are many elements that must be managed for a live event. We offer the following services (among others) to assist you in conducting a successful event, including:

  • Event production
  • Event monitoring
  • Live audio and video encoding
  • Local video capture or vendor recommendation
  • Phone conference bridge
  • Closed captioning and transcription
  • Archive records and transcoding
  • Live technical support for viewers of the event

For a full list of our Event Services, please contact your Account Manager.


Site Configuration and Installation

MediaPlatform’s professional services team can evaluate your existing infrastructure to determine your organization’s readiness for video communication software solutions and develop a plan for implementation. We keep your current and future goals in mind while we develop the best solution. Our experienced team will work with your team to help implement the solution.

Adobe Flash Solutions Practice

MediaPlatform’s professional services group can help assess your network’s needs and capabilities so that you, working with us, can successfully implement Flash® Media Server and multicasting in your enterprise.

Implementing Flash® Media Server in a large, complex enterprise requires experience and specific knowledge. We can be your implementation partner for the Flash® Platform. Adobe® Flash® Server software is designed to use the network more efficiently for large-scale media delivery and real-time communication. It is ideal for large enterprises with media requirements over multiple locations and networks. The top features of this software include full 64-bit support, enhanced protected multiprotocol streaming, faster switching with RTMP Dynamic Streaming, and multicast fusion. Multicast fusion is an innovative blend of both IP multicast and application-level (P2P) multicast that increases network capacity while decreasing overall network load and latency. We have years of experience with Flash® as an enterprise video format, and we recently released the world’s first OSMF player that supports multicast fusion. We have successfully implemented Flash Media Server and multicasting in numerous Fortune 500 companies.


System Integration

Many of our clients integrate our software with their existing infrastructure through the use of APIs. Our team will work closely with your IT department to ensure all systems are integrated as desired. Our professional services group can complete the integration or set up a sandbox environment for your IT group to work with our APIs. Our software has been integrated with many different systems including customer management, registration, scheduling, reporting and learning management systems.

On-Site and Remote Customized Training

In addition to the basic training given to all WebCaster and PrimeTime users, MediaPlatform offers additional training for users looking to gain advanced knowledge of the software. This training can be customized to fit your interests, business objectives and skill sets.