Transparency refers to open, honest, and direct communication between employees and business associates. It is essential for not only internal collaboration and communication, but it also plays a role in how a business is perceived by the public.
While it isn’t a difficult concept, many workplaces are still failing at transparency. Rather than openly communicating and sharing knowledge, instead many of us are still stuck working in silos.
If you are underestimating the importance of transparency, or if you don’t see the value in sharing knowledge with your colleagues, here are a list of things that almost always occur when we aren’t operating transparently:
Are you aware of the roles your colleagues play in the company? When we don’t effectively communicate our role within the company, it can create role confusion. You might think that understanding other employee roles doesn’t impact your job, but consider how much time you may be wasting already because you are unaware that a subject matter expert sits ten feet away from you.
Lack of Trust
Most experts agree that trust is one of the most important element of a harmonious and efficient workplace. Employers that have high levels of trust are more successful than those that don’t. One of the easiest ways trust gets destroyed between employees and leadership is when leadership fails to communicate. Town hall style meetings are an effective way to communicate to employees and address their concerns. With video technology your executive can speak effectively and frequently to all employees, regardless of what office or city they work in.
Without transparency, it is easy for the wrong information to become circulated. For example, imagine your company is in the midst of a merger and acquisition. Sure, there may be a lot of unknown variables and uncertainty, but there is also likely a lot of information that could and should potentially be shared. Scenarios like these can cause great stress and anguish for employees. And when they don’t understand what is happening around them, rumors are easily fabricated. Employees need and deserve communication throughout their employment. It’s ok if you don’t know all the answers, just let your employees know.
Employee turnover may be inevitable, but you still need to manage and prepare for it. Without a transparent process in place for employees to share knowledge, where will an employee’s knowledge go once that employee leaves? Knowledge share is an important component of an organization’s success. Thankfully there are endless ways to share knowledge in the workplace–from intranets, to wikis, to an enterprise YouTube.
Of all the factors that affect turnover, poor onboarding is probably one of the easiest ones to control. How we treat, communicate, and train employees within their first 90 days is critical to an employee’s engagement and satisfaction in an organization. One way to improve onboarding is to make learning easily accessible. With a video portal employees can easily access training videos, as well as ask questions and interact with other employees.
With today’s technology at our fingertips, there is absolutely no reason to not operate with complete transparency.