When reporting problems or seeking assistance from MediaPlatform Support, please assign your case to one of the following priority levels:
- “Priority Level 1” is for a situation where the Software is inoperable or critical functionality is not working correctly;
- “Priority Level 2″ is for a situation where there is significantly degraded performance or impaired functionality, but where the Customer is still generally able to accomplish his/her objective, perhaps by using a workaround solution; or
- “Priority Level 3″ is for any less severe problem or situation that does not qualify as a Priority Level 1 or Priority Level 2.
Support for Priority Level 1 issues must be requested by phone in order ensure timely response.
Click here for our full customer support policy.