Key elements of our customer support plans:
- Access to support via email or phone
- 24/7 phone access for priority 1 issues
- Online knowledge base and self-help tools
The MediaPlatform support team is here to help, providing a range of options for our customers from online case submission to one-hour response times for Priority One issues. Your MediaPlatform installation is further backed by a schedule of frequent software updates, upgrades and enhancements and rigorous system maintenance.