Support

The MediaPlatform support team is here to help, providing a range of options for our customers from online case submission to one-hour response times for Priority One issues.  Your MediaPlatform installation is further backed by a schedule of frequent software updates, upgrades and enhancements and rigorous system maintenance.

Key elements of our customer support plans:

  • Access to support via email or phone
  • 24/7 phone access for priority 1 issues
  • Online knowledge base and self-help tools

Key elements of our customer support plans:

Get Support

View our full customer support policy. – this needs to be under the policy section of the website

Key elements of our customer support plans: