Technical Support

Contact MediaPlatform Support

There are three ways for existing customers to access MediaPlatform support:

  • Online case submission: case submission form
  • By phone: 310-909-8410 x2
  • By e-mail: support@mediaplatform.com

Case Priorities

When reporting problems or seeking assistance from MediaPlatform Support, please assign your case to one of the following priority levels:

  • “Priority Level 1″ is for a situation where the Software is inoperable or critical functionality is not working correctly;
  • “PriorityLevel 2″ is for a situation where there is significantly degraded performance or impaired functionality, but where the Customer is still generally able to accomplish his/her objective, perhaps by using a workaround solution; or
  • “Priority Level 3″ is for any less severe problem or situation that does not qualify as a Priority Level 1 or Priority Level 2.

Support for Priority Level 1 issues must be requested by phone in order ensure timely response.

Click here for our full customer support policy.